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OTT Hideaway Dog Bed

Price:
£49.99
Tags:
Rating:
Quantity:
£49.99

The perfect choice for dogs who love to snuggle under and be covered up. Making its return to our range the
OTT Hideaway is deeply padded all round for comfort and has a sumptuous fleece lined inner for warmth.
Machine washable.


Medium 31” x 26” (79cm x 66cm) overall, 28” x 22” (71cm x 56cm) internal
Large 42” x 31” (107cm x 71cm) overall, 38” x 28” (96cm x 71cm) internal

  1. Not a particularly happy bunny!   Posted by H Johnstone on 24th Oct 2017

    The product was ordered on 29 September and was promised "within 10 working days". Around 13 October, we had received no notification regarding delivery and therefore went online to establish the situation. We were surprised to found our order marked as "awaiting fulfillment", particularly bearing in mind that our credit card had been debited in full on 29 September! Further phone calls ensued, but suffice to say, the product (which by the way is absolutely fine) was not received until Wednesday, 17 November. We do not consider it appropriate for customers to be charged a full two weeks before the order is even despatched.

    OTT RESPONSE
    We thank the customer for taking the time to leave their valued feedback and are pleased to hear they are happy with the product itself. Regarding the lead time, the hideaway is a new product for us and has proven to be very popular, because of this we were out of stock of the item and so the delayed lead time was down to us having to manufacture further stock. We are very sorry for our clear error in not communicating this properly to the customer and an investigation has been conducted into this and new practices put in place to avoid similar poor customer communication.

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