Delivery

DESPATCH - We aim to despatch within the following lead times:

DELIVERY 

STANDARD DELIVERY (3-5 working days from Despatch) IS FREE for UK Mainland orders over £75

 There is a £5.99 delivery charge for orders below £75

Overseas Orders: Delivery charges for mainland European destinations will be shown at the checkout pages. For all other countries, please contact us. 

Orders for non UK destinations will not be charged UK VAT but Local VAT, Duty and other Customs Charges may be payable by the customer, usually to the carrier.

Can I request my item is left in a safe place? - Yes, you can leave instructions in the order comments section at the checkout when placing your order. PLEASE NOTE - by requesting your items are left in a safe place you do so at your own risk and Over The Top will not be held responsible for any missing or stolen parcels. Please make sure that your safe place is secure and out of sight. 

What time can I expect my delivery? - All our parcels are sent by courier and can be delivered between 7am and 9pm, Monday to Saturday.

What happens if I'm not in when delivery is attempted? - If you are not in when delivery is attempted the courier may attempt to leave it with a neighbour or leave a card either detailing when they will return or for you to rearrange your delivery date and time . If you do not want your items to be left with a neighbour please specify this in the order comments section at the checkout section when ordering. If you have requested an item is left in a safe place your item will be left here unless the driver feels the safe place is not suitable in which case they will leave a card for you to rearrange a more suitable delivery time and date. In the case of any items which have been sent for via a signed for service a card will be left for you to rearrange delivery. 

RETURNS AND REFUNDS - We strive to ensure that our products are of the highest quality. If for any reason you are not satisfied with your purchase you should inform us straight away and in any event within 14 calendar days of delivery to you. Please do not use your item is you are not happy with it as returns or exchanges will not be accepted on items that have been used or are marked.

NON CUSTOM ITEMS - For items that have not been personalised, customised or made to order, you have a right to cancel the contract within 14 calendar days and up to a further 14 calendar days from cancellation to return the item. Simply return the item to us, unused, with its original packaging and the receipt, retaining a note of the number of the receipt for your own records, and obtain proof of postage. You will be responsible for the cost of returning the items. Refunds will be processed within 14 calendar days of receiving the returned item. If you suspect your item to be faulty, please contact us to discuss as we will arrange returns where items are faulty or there has been an error on the part of Over The Top. 

In the case of personalised, customised or made to order items, please inspect the goods on delivery and inform us immediately, and in any event within 14 calendar days, of any suspected fault or discrepancy via email to sales@overthetop.co.uk with supporting images. We shall be happy to discuss any suspected fault or error on our part. In some cases where photographic evidence does not clearly show an issue we may ask you to return the item to us for a physical inspection. 

If no fault is found with the product we have the right to refuse a refund. Any agreed faulty products that are to be returned to us will need to be sent back via our chosen method of returns. If you choose to use a different method the cost will be your responsibility and will not be reimbursed.

The following are classed as personalised, customised or made to order items: Custom Boot Liners, Custom Front Seat Covers, Custom Back Seat Covers, made to measure items as per customer specification, any alterations made to standard catalogue items e.g addition of seatbelt holes specific to your vehicle.

 Custom items cannot be returned for the following reasons:

- you ordered incorrectly

- you do not like the colour or material - fabric swatches are available, please email sales@overthetop.co.uk

- you do not agree with the fitment methods - please see our FAQS for the fitment information or email any questions to sales@overthetop.co.uk prior to ordering

WHERE DO I RETURN MY ITEM? 

Please email us at sales@overthetop.co.uk to inform you wish to return your item, if your item is eligible for return we will issue you with a returns number. Failure to do this may result in a longer refund lead time. Please return items to

Over The Top Returns, Unit 6 Sketchley Meadows, Hinckley, Leicestershire, LE10 3EN  

We advise obtaining proof of postage for your own records. Your refund will be processed within 14 days via the original payment method. 

HOW DO I EXCHANGE ITEMS? 

If you wish to a exchange a NON CUSTOM item please email us at sales@overthetop.co.uk so we can inform you how to do this.